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Sales Account Leader/Supervisor

Company Name:
FedEx Truckload Brokerage
Sales Account Leader/Supervisor The Sales Account Leader (SAL) is front-line leadership with responsibilities of overseeing customer transactions and operations administration, while leading and developing employees in the FedEx Truckload Brokerage (FTB) sales business unit. The position monitors and makes adjustments as needed for meeting and exceeding key performance indicators. The role also works collaboratively across FTB and other FedEx operating companies in order to generate profitable revenue maintain high efficiency and execute the business strategy. Operation Administration - Oversees daily operations in regards to people and processes. Includes, but not limited to; recruiting, staffing (vacation, assignments, etc), scheduling, and on-boarding. Monitors the business processes (key performance indicators, business metrics). Troubleshoots and resolves actual and/or potential business transaction exceptions. Lead People - Execute all components of the Company's performance management system including assessing individual job performance, providing feedback and coaching, documenting performance, providing recognition, and progressive discipline as warranted. Develop People - Support the sales process by providing individual and group feedback and suggestions, continuous education, leveraging resources, and intervening in customer transactions. Facilitate career planning discussions and planning as appropriate. Strategy Execution - Aligns individual performance targets with the business's short and long-term goals. Ensuring goals are achieved including revenue plans, margin obtainment and quality measurements. Verify standard operating procedures, business guidelines, and rules are being followed and take action as needed. Supports or takes the lead on strategic projects. Collaboration - Collaborates across boundaries (department, operating company, vendor, etc.) to oversee daily operations, implement process improvements and support the long-term business strategy. Leverages Quality Driven Management and other process improvement methods to pro-actively/reactively to ensure and support business growth. Other job duties as assigned. Qualifications: Associates degree required. Bachelor's degree preferred in Sales, Business or Logistics. 5 to 7 years of sales experience required. 2 to 5 years of leadership experience preferred. Previous transportation sales experience in flatbed, intermodal and/or LTL highly preferred. MYK62683JR

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