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Customer Service Agent 2nd Shift

Company Name:
FedEx Custom Critical
customer service
Agent 2nd Shift Overview: Are you talented in customer service? It's time to deliver! Let us tell you some things our talented customer service agents have shipped:- Sea Turtle eggs - Equipment for concerts and movie sets - Live
animals
being transported to zoos - Materials to keep assembly lines running - Relief supplies to areas affected by natural disasters As a customer service agent your duties include listening to customer needs and providing them with appropriate solutions. In addition, you will educate customers on the competitive benefits of using FedEx, monitor the progress of shipments and respond to the appropriate service issues. Position Information: - Listen and respond to customers' needs. - Identify customers' requirements and provide the appropriate solutions. - Monitor the progress of shipments. - Have the ability to work in a fast-paced environment. - Possess problem solving skills. - Adapt to change. - Create an outstanding customer experience. Qualifications: Education High school diploma or equivalent required Additional information Transportation knowledge is preferred. Must be able to work evenings and weekends since we are open 24/7. Ability to provide customers with a wide variety of options and solutions. Must be able to work on multiple
computer
systems. EOE/M/F/D/V FedEx Custom Critical is an equal opportunity/affirmative action employer committed to a diverse workforce(M/F D/V). If you have a disability and you need assistance in order to apply for a position with FedEx Custom Critical, please call or email We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast
ohio
! We offer attractive compensation, benefits and team member development. Company Overview 20 years ago we paved the way to expedited transportation and today we continue to lead the way. Innovative minds and team spirit still guide our vision today. Ambitious individuals eager to take on challenges and be confident of success will find a variety of opportunities worth of their talent. FedEx Custom Critical is an equal opportunity/affirmative action employer (M/F/D/V), committed to diversifying its workforce. MYK62683JR

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