Regional Operation Coordinator

Company Name:
Salary period: Annual
Drive Delivers!
Job Summary:
The Regional Operations Coordinator (ROC) is responsible for maintaining carrier relationships, pricing analysis, customer service, and dispatch through collaboration and partnerships with our carrier base, communication with sales, and teamwork with others.
You will uphold the Purple Promise by making every customer experience outstanding.
Position Information:
Market Pricing - Support sales in their effort to effectively go to market with appropriate pricing to balance customer loyalty, carrier loyalty and profitability. Proactively communicate to sales the market trends, seasonal shifts, and any other effects on capacity and/or pricing. Field questions from sales regarding pricing, and market trends.
Maintain carrier relationships - Responsible for establishing a regional lane focus. Responsible for gathering ad hoc lane needs and matching it to the preferred lane needs of a core carrier base for outbound shipments within assigned territory. Partners to with others to resolve any quality issues.
Freight Dispatch and Truck Finding - Handle high telephone call volume, inbound and outbound, in an effort to cover shipments. Post loads to the appropriate load boards for coverage. Actively search and match carriers with the freight to maximize purchase transportation costs. Dispatch QOC drivers on shipments.
Operations/Service - Effectively monitor pickup and delivery of all shipments originating from assigned territory. Communicate all service failures and delays to appropriate sales staff and Carrier Liaison for immediate relay to the customer. Collaborate with Carrier Liaison to effectively define appropriate corrective actions and establish solutions satisfactory to the customer and carrier expectations in an effort to uphold the Purple Promise.
High school diploma or equivalent required
Bachelor's degree in business or logistics preferred
Two to five years of experience in transportation, preferably with carrier management, current market load and lane pricing
FedEx Custom Critical, in which FedEx Truckload Brokerage is a wholly owned subsidiary, is a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.
Northeast Ohio - A Great Place to Live and Work!
An Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.
If you have a disability and/or you need assistance in order to apply for a position, please call or email us.

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