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Customer Support Manager

Company Name:
S&B Consulting Group
Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry.
- Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely.
- Use ACE techniques to monitor performance and implement process improvements
- Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers.
- Identify training needs and provide support to improve skills within the department.
- Promote customer-focused activity throughout the organization.
- Work closely with customers, outside sales and various other departments to meet customer requirements
- Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities.

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