Supervisor, Operations

Company Name:
Salary period: Annual
Additional classifications: Logistics
Lead a group of customer service agents in servicing customers, contractors, problem solving, and personal development. Primarily measured through service, customer satisfaction, phone response, quality, and annual reviews. Development of problem solving skills is a key ingredient. Other primary functions include some administration and reporting responsibilities, one-time projects, contractor relations, customer service/relations, sales force interface, and revenue generation. You will uphold the Purple Promise by making every customer experience outstanding.
Position Information:
Employee development -
Develop your team of direct reports by through coaching sessions, training, skill enhancement, annual reviews, goal setting and career planning and goal setting, and performance management.
Team development -
Lead team meetings, evaluate and implement processes and procedures, solve business problems, and overseeing the daily operation.
Budgeting -
Provide analysis of business activities and reports to drive the business toward our business goals.
Business Development -
Build relationships with our customers. Assist customers and our sales contractors in finding solutions for our customers. Interface with our sales contractors and customers. Work with sales on developing new business opportunities.
Contractor Relations -
Build relationships with our contracted fleet of drivers.
Projects -
Direct and oversee projects helping to drive the business toward our business goals.
High School diploma or equivalent required. Bachelor's degree preferred. Two to five years of operations or previous leadership experience required.
We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.
Northeast Ohio - A Great Place to Live and Work!
An Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.
If you have a disability and/or you need assistance in order to apply for a position, please call or email us.

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