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Technical Support Specialist

Technical Support Specialist in Uniontown, OH at Volt
# Date Posted: _7/25/2018_
# Job Snapshot
+ Employee Type: Contingent
+ Location: Uniontown, OH
+ Job Type: Computer Industry
+ Duration: 48 weeks
+ Date Posted: 7/25/2018
+ Job ID: 64327
+ Contact Name Volt Branch
+ Phone 216/464-4400
# Job Description
Technical Support Specialist
Pay Rate- $14-16
Shift- 2nd shift for training 2pm-10pm but main shift will be 3rd shift 10pm-6am
My client in Uniontown, Ohio is looking for Technical Support Specialists for a 90-120 day project. This position may require overtime and weekends depending on business needs.
POSITION SUMMARY
Create new accounts and utilize multiple software systems to define, program, and process new alarm, video and access control installations. Provide programming support to field technicians and customers by troubleshooting programming problems and interpreting incoming data. Must be able to prioritize and multi-task.
ESSENTIAL FUNCTIONS
+ Create new alarm monitoring accounts including customer contact lists and response plan instructions
+ Assist field technicians with the installation of alarm, video and access control equipment through programming multiple types of alarm panels, DVRs and access systems
+ Perform system tests with technicians and customers
+ Verify alarm program information to ensure proper responses, essential alarm functions, and correct customer options
+ Test equipment with customer or field technician for verification of proper operation of alarm equipment
+ Utilize several software programs to upload and download essential data to alarm systems and DVRs
+ Edit and maintain video verification information
+ Receive and enter zone descriptions, instructions and responses into alarm monitoring system (MasterMind) once individual zones have been tested from the install site
+ Answer incoming calls from customers to activate Pending Install accounts and verify procedures and dispatch instructions
In order to promote this harmony in the workplace and to obey the laws related to employment, Volt maintains a strong commitment to equal employment opportunity without unlawful regard to race, color, national origin, citizenship status, ancestry, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, gender identity, gender expression, marital or parental status, age, mental or physical disability, medical condition, genetic information, military or veteran status or any other category protected by applicable law.


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