[Close] 

Customer Software/Admin Support - Uniontown, OH

Description

"A GREAT PLACE TO WORK AND A GREAT PLACE TO BE A CUSTOMER"

This is a message from our CEO, Gordy Opitz, and a Motto that we live by every day, here at ComDoc.

Do you have a passion for technology?

Do you enjoy troubleshooting and providing technical support to customers?

Are you known for your professionalism, pleasant demeanor, and customer service?

If so, ComDoc may have an exciting CAREER for you!

SUMMARY

The individual works on the Customer Care Center 360 App/FM Audit Team performing a variety of data entry tasks as well as software support. They provide superior customer service and support, using telephone, e-mail, and web-based remote access communication. Additionally, they will work closely with branch sales, service and support partners to satisfy customer issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

360 APP/ FM AUDIT TEAM

  • Will perform a variety of data entry tasks
  • Supports on-demand network installs of software for customers and ComDoc personnel
  • During an install, remote into the customers computer using GotoAssist and install the software for the customer
  • Using the printer's web interface, verifies settings and IP addresses on the printers
  • Responds daily to customers to resolve FMAudit issues (through email/phone) following up as necessary to insure customer satisfaction
  • Assists in data management and integrity processes to ensure the FMAudit data remains accurate
  • Works to identify 'missing' devices at customers' sites and makes appropriate changes
  • Audits accounts helping to ensure all like models are contracted
  • Assists sales reps by generating volume reports for proposals and other customer interactions
  • Utilizing daily reports, SharePoint and Excel spreadsheets, to track fixes, account history and all new installs whether done by the FMA team or not
  • Assists in the Printer Add/Remove process, ensuring data accuracy and contract integrity

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION / EXPERIENCE

Associate's degree (A. A.) in applied business or similar field, or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

To perform this job successfully, an individual should have a strong working knowledge of and the ability to learn the following:

  • Microsoft Operating Systems
  • Microsoft Excel and other Office products

BENEFITS AND PERKS:

  • Competitive pay with bonus potential (based on company achievement of annual performance objectives)
  • Ongoing training, tuition assistance, and opportunities for career advancement
  • Medical, dental, vision, and life insurance benefits
  • 401(k) plan with company match
  • Paid holidays, vacation, and sick time
  • Diverse, welcoming culture, with personal and professional development
  • Convenient location ( Right off Rt77)

Apply now for an exciting and rewarding career opportunity with ComDoc Inc.! We value each and every employee for sharing our values that contribute to our mission of providing unparalleled customer experiences through the power of people, technology, and innovation!

Here are a few things to keep in mind when applying for a position with ComDoc:

  • All candidates must pass a background check and drug screen
  • A recruiter will contact you by phone if you are under consideration for a current position
  • You will be asked for information regarding your employment and educational background
  • Some positions may require additional testing such as computer applications or strength tests



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.