Account Development Specialist I - 2nd shift

Job ID: 700522BR
Division Category: Supply Chain & Logistics
Position Type: Full-Time
Address Line 1: 1475 Boettler Road
City: Uniontown
State: OH
Country: United States
Zip Code: 44685
Remote Based: No
Position Overview:
This Position is a 2nd shift position from 12pm to 9pm.
Job Summary:
The Account Development Specialist I will build relationships with customers to encourage new and repeat business opportunities. This role will represent customer needs and goals within the organization to ensure quality with a focus on reliable, profitable growth.
Job Duties and Responsibilities:
1. Provide day to day customer service activities - communication, decision making, problem resolution and basic analysis.
2. Responds to direct customer service inquiries via multiple channels.
3. Responds to direct customer pricing inquiries and provide timely sales quotes.
4. Provides customer support related to the entry, execution, and management or orders.
5. Responsible to execute the customer engagement strategy to meet customer expectations, maintain overall service and ensure a consistent customer experience.
6. Provides customer service support to internal sales representative group.
7. Identify and escalate unresolved customer issues, continuous improvement, and new service opportunities to leadership.
8. Adhere to all applicable laws/regulations, as well as company policies and procedures.
9. Perform other duties as required.
Required Education and Experience:
Bachelor's degree in business administration, management, supply chain or related field with 2 or more years of customer service or related experience.
High school diploma or equivalent and 4 years of customer service or related experience will be accepted in lieu of an undergraduate degree.
At least 1 year experience with track/trace responsibilities preferred
We are a multiple NorthCoast 99 award recipient, which recognizes the top employers in Northeast Ohio! We offer attractive compensation, benefits and team member development.
Northeast Ohio - A Great Place to Live and Work!
Follow Us on LinkedIn: http://www.linkedin.com/company/fedex-custom-critical
EEO Statement: FedEx Custom Critical is an Equal Opportunity and Affirmative Action Employer of Females, Minorities, Veterans, and Disabled.
If you have a disability and/or you need assistance in order to apply for a position, please call (877) 314-5191.

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